How much advance notice do I need to make a reservation?
While we appreciate as much advance notice as possible, we do accept last minute requests for all existing clients.
How will I know if my reservation is accurate?
We always tell our clients that they should not assume that their reservation has been received until they receive our email confirmation. We usually send a confirmation within 24 hours. We also send a reminder of the dates a few days prior to your trip.
Do you offer a discount to military?
Yes, we do offer a 10% discount for active military.
How/when do I pay for services?
Recurring clients will be emailed monthly invoices, which can be paid online. Auto payment can be setup. Non-recurring clients will be emailed an invoice shortly following completion of services. All payments are net 10 days. We accept cash, checks and credit cards.
Why choose us instead of a company like rover.com or dogvacay.com?
We are a professional company which has been in business for more than 16 years. We have a proven track record, and we are bonded and insured. We are always available and have a staff of qualified pet care specialists that provide back-up if necessary. We are passionate about our jobs and it shows in our service. Individuals listed with the online large companies are here today and gone tomorrow. They are usually just looking for quick, easy money. Our staff has chosen Pet Care as a career.
How many people will be coming into my home?
New clients have an opportunity to meet the pet care specialist chosen to care for their pets. They will be assigned a primary caregiver, unless there is some sort of emergency or unusual situation (car trouble, sick, behind schedule), in which one of our other providers will step in until they are able to resume care.
How early/late will you make visits?
We begin our days at 6am and make our last visits of the day between 9pm and 11pm. We prefer to be finished by 10 pm.
Do you administer insulin and other medications?
Yes, we are all trained to do so. We do not administer IV fluids, as it can require more than one person. We can, however, take your pet to the Vet during your absence.